Identity the two reasons for this.

Your customer has created a new script and has deployed it to the agents in their call center within
their incident workflow. They have noticed an issue that all of their agents cannot end the script of
the places that were designed to. Identity the two reasons for this.

Your customer has created a new script and has deployed it to the agents in their call center within
their incident workflow. They have noticed an issue that all of their agents cannot end the script of
the places that were designed to. Identity the two reasons for this.

A.
There are no exit or finished events being triggered on the script pages.

B.
The agents cannot get to the pages where they can end the script.

C.
There are no return events listed in the incident workflow for the script to use.

D.
There are no script beginning and ending buttons enabled for the script pages.



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CFR

CFR

Should be A&D