Identify the correct options to configure your routing rules for initial routing.

Your customer is going to have three brand-related incident queues. They need to do an order
routing of incidents created through an email channel to different queues. Identify the correct
options to configure your routing rules for initial routing.

A.
Create a rule to route to each brand queue from the corresponding service mailbox in the
“progress” state.

B.
Create a rule where if a subject contains the brand name, it should be routed to a brand queue.

C.
Create a rule to route to each brand queue from the corresponding service mailbox in the “initial”
state.

D.
Create a rule where the sender’s domain = a branch, route the incident to the matching brand.