Choose the two statements required to set up this type of environment.

Your customer has two different types of end customers that will be visiting their knowledgebase
website. The types are “public customers” and “registered customers”. They would like to present
additional knowledgebase answers to the registered customers. Choose the two statements
required to set up this type of environment.

Your customer has two different types of end customers that will be visiting their knowledgebase
website. The types are “public customers” and “registered customers”. They would like to present
additional knowledgebase answers to the registered customers. Choose the two statements
required to set up this type of environment.

A.
Set up an access level without customer visibility and assign it to the registered customer answers

B.
Ensure registered customers in to the knowledgebase website and are assigned a service level
with the access level to their account.

C.
Create special Products and Categories for the registered customer answers.

D.
Set up an access level without customer visibility and assign it to all the customer answers.

E.
Create a special public answer status for the registered customer answers.



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ok

ok

AB

Ever

Ever

You passed the test?

Alvaro Costa

Alvaro Costa

I think C is wrong

Div

Div

A and B seems to me the best answers.
Visibility configured in products and categories is related with interfaces and not to SLAs or Access Levels.

CFR

CFR

A can’t be right. If you set it invisable to your customers, no-one can see it.

ga

ga

which one is the correct answer