Identify the three ways in which Oracle LiveHelp OnDemand reduces cart abandonment, lifts
online sales revenues, and reduces services costs.
A.
delivering automated personalized content
B.
identifying and proactively engaging at-risk shoppers
C.
providing prioritized product recommendations
D.
increasing conversionrates and order values
E.
deflecting service calls,increasing agent productivity, andincreasing first contact resolution
F.
scenario-driven merchandising and promotions
Explanation:
Note 1: The Oracle Live Help On Demand solution allows executives to intelligently and
proactively manage targeted “click-to-chat” and “click-to-call” customer-agent interactions in digital
channels.
This allows the business to balance available resources with individual customer value and
customer behavior in order to most effectively achieve business goals, which can range from
increasingcustomer satisfaction to achieving problem resolution or meeting sales targets.
Note2: Oracle’s Live Help On Demand is an integrated suite of live voice, chat, and e-mail
solutions that enable you to deliver just-in-time, personalized, interactive assistance that will grow
online sales, increase customer satisfaction, and reduce customer service costs. Added quickly
and easily as a SaaS solution, Oracle Live Help On Demand helps you deliver the right
information to the right customer at the right time.