Identify the key information that is required to initiate a Service Request for this client.

It is your first day at a client site to implement Oracle E-Business Suite Release 12. The
client wants you to log a Service Request using MetaLink, regarding a problem with the

Invoice Workbench form in Oracle Payables. Identify the key information that is required to
initiate a Service Request for this client.

A.
Error Message Number

B.
Brief Problem Statement

C.
Customer Support Identifier

D.
Oracle Payables Patch Set level

E.
Version of the Invoice Workbench form