You work for a Service Call Center as a CRM on Demand system administrator. The Service Manager
would like to start tracking how the certain attributes change throughout the life of the service
request. She would also like to trade the user name and modification dates associated to these.
What CRN on Demand functionality should you use to meet this requirement?
A.
Audit trail
B.
Analytics
C.
Workflow
D.
Dynamic layouts
E.
Custom lists