Which recommendation would you make to this company about the user interface (UI)?

A company provides call center support for corporations world-wide. Each agent in the call
center can be assigned to multiple call center customers. All the company’s customers use
Windows based user interfaces and it has Just signed a new customer that uses a Java EE
back end and wants a rich interface. The company is developing a user interface for the
new customer with the following requirements: Customer service representatives (CSRs)
must be able to work with minimal training on the application. CSRs must be able to switch
between call center systems quickly. Screens must have a windows look and feel. 2000
agents spread across four locations must be able to use the system. Which
recommendation would you make to this company about the user interface (UI)?

A company provides call center support for corporations world-wide. Each agent in the call
center can be assigned to multiple call center customers. All the company’s customers use
Windows based user interfaces and it has Just signed a new customer that uses a Java EE
back end and wants a rich interface. The company is developing a user interface for the
new customer with the following requirements: Customer service representatives (CSRs)
must be able to work with minimal training on the application. CSRs must be able to switch
between call center systems quickly. Screens must have a windows look and feel. 2000
agents spread across four locations must be able to use the system. Which
recommendation would you make to this company about the user interface (UI)?

A.
Write the UI using JSP and JSTL.

B.
Write the UI using JSPs with embedded script lets.

C.
Write the UI using AJAX, Accessing servlets directly.

D.
Write the UI using Java Swing and describe using JNLP.



Leave a Reply 1

Your email address will not be published. Required fields are marked *


Ashishkumar

Ashishkumar

D is correct answer.

Why D ?
1) Windows based user interfaces
2) Screens must have a windows look and feel
3) JNLP – The Java Network Launch Protocol (JNLP) enables an application to be launched on a client desktop by using resources that are hosted on a remote web server. Java Plug-in software and Java Web Start software are considered JNLP clients because they can launch remotely hosted applets and applications on a client desktop.