An administrator is unable to login to vCenter Server when using the vSphere web client. The
administrator successfully accessed vCenter Server using the client earlier the same day.
What is the most appropriate first step the administrator should take to resolve this issue?
A.
Verify the web browser being used has Adobe Flash plugin version 11.5 or later
B.
Verify the vCenter Single Sign-On service is running on the vCenter Server
C.
Verify the vSphere Web Server service is running on the vCenter Server
D.
Verify the administrator has permissions configured in vCenter Server
Explanation:
B is correct
you wont be able to login if service is not running
B is correct
you can not login vcenter if the service is not running
If I cannot log in because there is no login screen then answer C could be correct too so VMware should enhance this question indicating the login screen is present but login failed.
Being “unable to login” leaves too much room for interpretation.
However, when in doubt: Select the answer that shows off “the new feature” 😉
During vCenter simple install, the SSO is the firstly feature to be installed, then goes to web client – Inventory services – vCenter Server.
So the first step to troublshooting this issue should be check the SSO first.
B is correct answer.
Correct Answer is: A
The key to answer the question is that its not written that the Admin uses the same PC/browser to access vCS as the last time he did login.
B, C, D: can not be correct since the Admin could access the vCS earlier the same day (vCS components and permission configurations were in a working state)
A: The admin tries to use a different PC/browser without the plugin installed.
here the vmware article:
https://pubs.vmware.com/vsphere-55/index.jsp?topic=%2Fcom.vmware.vsphere.install.doc%2FGUID-CC4604E4-B9A4-40FE-B0FA-3807906AFF85.html
J.
I agree with J4ni
Answer could be “A”
Minimum requirements for installing the vSphere Client and vSphere Web Client 5.x (2005083)
http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2005083
BUT if client used is the same…
Answer is “B”
Cannot connect to vCenter Server (1029135)
http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1029135
REALLY it is an ambiguous question 🙁
It means to me: that had already logged on the same day with the same client used before, that is the web client.
Then, after the SSO service could have been stopped or shutdown unexpectedly.