What is the maximum response time for a Business level Premium Support case?

deprecated question. I guess 1 hour.

https://aws.amazon.com/premiumsupport/business-support/

Case Severity and Response Times
Urgent: < 1 hour
High: < 4 hours
Normal: < 12 hours
Low: < 24 hours

According to the quiz the correct answer is 12 hours.
Since the case severity is not mentioned the correct answer should be 1 day (24 hours) as that is the maximum response time for low severity cases

Source: https://aws.amazon.com/premiumsupport/business-support/

It’s 1 hour

https://aws.amazon.com/premiumsupport/compare-plans/

As if you go for maximum than it’s 24 hours though its not an option here.

Correct answer is B

Answer
B

Case Severity and Response Times*
General guidance: < 24 hours
System impaired: < 12 hours
Production system impaired: < 4 hours
Production system down: < 1 hour

https://aws.amazon.com/premiumsupport/business-support/

https://acloud.guru/forums/aws-certified-solutions-architect-associate/discussion/-KaJprLTKXH9jYZSGcDY/maximum-response-time-for-business-level-premium-support-case

B