Service Level Management provides for continual identification, monitoring and review of the
levels of IT services specified in the service level agreements (SLAs). What are the responsibilities
of Service Level Management? Each correct answer represents a part of the solution. Choose all
that apply.
A.
Producing and maintaining a Service Catalog.
B.
Liaising with Availability Management.
C.
Ensuring that the agreed IT services are delivered.
D.
Ensuring the primary functions of the Service Desk.
E.
Ensuring that appropriate IT Service Continuity plans have been made.
Explanation: