The IT balanced scorecard is a business governance tool intended to monitor IT performance
evaluation indicators other than:
A.
financial results.
B.
customer satisfaction.
C.
internal process efficiency.
D.
innovation capacity.
Explanation:
Financial results have traditionally been the sole overall performance metric. The IT balanced
scorecard (BSC) is an IT business governance tool aimed at monitoring IT performance evaluation
indicators other than financial results. The IT BSC considers other key success factors, such as
customer satisfaction, innovation capacity and processing.