Which three statements reflect the components of good Service Level Agreements and
Operational Level Agreements? (Choose three.)
A.
“Required availability for these services is 99.5% uptime, not counting planned
maintenance times.”
B.
“The user must not wait for response by the application to an input for more than 10
seconds out of any 5 minute window.”
C.
“The Server Support Team will acknowledge reception of Priority-1 Server Down
requests from the Service Desk in 15 minutes.”
D.
“The external WAN Service Provider will have Five 9s availability.”
E.
“The system should be HA with low MTBF.”