What is the impact of using a Call Type node in a routing script for the Cisco Unified Contact Center Enterprise system?

What is the impact of using a Call Type node in a routing script for the Cisco Unified Contact
Center Enterprise system?

What is the impact of using a Call Type node in a routing script for the Cisco Unified Contact
Center Enterprise system?

A.
The call type is changed and maintains the old data in the original call type.

B.
The call is reset to the new call type, like a new call with all counters reset to zero.

C.
There is no impact, the call type is only used for the initial script selection process.

D.
The call is reclassified and the system picks a new routing script based on the call type.

Explanation:



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