How is accurate service-level information obtained in a Cisco Unified Contact Center Enterprise
Parent/Child model with calls queued at the parent?
A.
in the parent Cisco Unified ICM system, using Agent Level Detail data
B.
in the parent Cisco Unified ICM system, using skill group data
C.
in the child Cisco Unified Contact Center Enterprise system, using call type data
D.
in the child Cisco Unified Contact Center Enterprise system, using services data