What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact Center Enterprise solution?

What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact Center
Enterprise solution?

What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact Center
Enterprise solution?

A.
The call cannot be transferred or conferenced back to an agent.

B.
Cisco Unified Contact Center Enterprise reports the call as abandoned in the skill group.

C.
Cisco Unified Contact Center Enterprise no longer tracks the call for reporting.

D.
Cisco Unified Contact Center Enterprise does not record the transfer number dialed.



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