Which of these statements must be true to provide silent monitoring for Cisco Unified Contact
Center Enterprise 8.0(x) mobile agents?
A.
A mobile agent PC must be connected to the local phone at the agent location.
B.
The inbound call and the mobile agent remote call leg must not be placed using the same voice
gateway.
C.
The local CTI port must have MOH enabled in Cisco Unified Communications Manager.
D.
The agent must be configured as “nailed up” and not “call-by-call.”
E.
The supervisor must be configured as both an agent and a mobile agent.