In a Cisco Unified Contact Center Enterprise 7.5(1) design, the customer requires that its agents
be able to have personal lines (DID) as well as their agent extensions. Using the Cisco Unified
Communications Manager 6.1(1) partition feature, how should the following agent phone be
configured?
Agent ACD linE. 4000 (DN)
Agent DID linE. 5000 (personal line)
Partition: Personal – Allow personal calls
Partition: ACDDN – Allow Cisco Unified Contact Center Enterprise calls only
A.
Line 1: 4000 Partition Personal, Line 2: 4000 Partition ACDDN
B.
Line 1: 4000 Partition ACDDN, Line 2: 5000 Partition Personal
C.
Line 1: 4000 Partition ACDDN, Line 2: 4000 Partition Personal
D.
Line 1: 5000 Partition ACDDN, Line 2: 5000 Partition Personal