In the Cisco Unified Communications Manager Sizing tool, how do you address a Cisco Unified
Contact Center Enterprise design with 350 concurrent mobile agents that use 400 CTI port pairs?
A.
Include only 350 as concurrent logged-in agents.
B.
Treat the CTI port pairs as agents and include all configured ports in the count. Use 400 as the
agent total.
C.
Include the 350 agents with their full BHCA, and use the CTI port section to add the additional
100 ports with a BHCA of zero.
D.
Include an average of the agent and port count as 375 agents.