In a Cisco Unified Contact Center Enterprise deployment in which the agents are configured to
“auto answer” calls in their agent desk settings, which behavior is expected of the system?
A.
As soon as the agent hangs up the phone, the next queued call will be sent to the agent
regardless of any timed after call work or wrap-up code entry requirement.
B.
If a timed after call work value is set for the system, the system will wait for this timer to expire
before sending another call to the agent unless the agent state is changed manually to Available
before the timer expires.
C.
The system will wait for the agent to enter any required wrap-up code before sending the next
queued call to the agent.
D.
As soon as the agent hangs up the phone, the agent can change state to Not Ready to prevent
being reserved for the next queued call.