Erlang-C calculations require multiple inputs, including a target service level. What does the
service level goal of 90/30 imply?
A.
Ninety percent of all calls will be handled by agents within 30 seconds.
B.
Ninety percent of all calls will queue for 30 seconds.
C.
Ninety percent of all calls will be answered within 30 seconds by an agent.
D.
Ninety percent of all calls will go directly to agents without queuing.