which CTI option is required to support an integration to drive Siebel agent workflows and provide data to the Siebel application?

In the Cisco Unified Contact Center Enterprise solution, which CTI option is required to support an
integration to drive Siebel agent workflows and provide data to the Siebel application?

In the Cisco Unified Contact Center Enterprise solution, which CTI option is required to support an
integration to drive Siebel agent workflows and provide data to the Siebel application?

A.
Cisco Unified Contact Center Enterprise Cisco Agent Desktop with optional keystroke macro
integration

B.
Cisco Unified Contact Center Enterprise CTI Object Server with the Siebel CRM Connector

C.
Cisco Unified Contact Center Enterprise Cisco Agent Desktop Browser Edition with Siebel
using the embedded browser option

D.
either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or CTI Object Server

E.
either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or Cisco Agent Desktop
Browser Edition



Leave a Reply 0

Your email address will not be published. Required fields are marked *