In order for the Cisco Unified ICM platform to provide reports on all the ICM routed calls handled
by agents on their extension, how must the ICM routing script be designed?
A.
Redirect calls using Cisco Unified IP IVR scripts (.aef) while call is in queue.
B.
Redirect calls using ICM transfers to a Cisco Unified Communications Manager hunt group for
all the agents.
C.
Redirect calls using the ICM queue to skill group, agent, or select nodes.
D.
Redirect calls using ICM to the agent’s second line on their IP Phone with a Direct Label node.