In a Cisco Unified Contact Center Enterprise deployment with IP IVR used for queuing, how is a
call moved from the queue to the agent?
A.
The ICM routing script instructs the IP IVR as the routing client to redirect the call to the agent’s
IP Phone via Cisco Unified Communications Manager.
B.
The ICM routing script instructs the Cisco Unified Communications Manager to transfer the call
out of the IP IVR to the agent’s IP Phone.
C.
The ICM routing script instructs the Voice Gateway to switch the call out of the IP IVR to the
agent’s IP Phone.
D.
The ICM routing script instructs the IP IVR to set up a new call leg to the agent’s IP Phone.