A Cisco Unified Contact Center Enterprise routing script can send calls directly to a pre-defined
label or extension on a Cisco Unified Communications Manager IP Phone. What is the impact of
that sort of routing on the system?
A.
The Cisco Unified Contact Center Enterprise solution will automatically take the call back based
on the ring-no-answer settings for the agent group associated with the call if no one answers
within the timeout parameter.
B.
The Cisco Unified Contact Center Enterprise solution cannot send calls outside the defined
range of agent extensions / device targets in the system.
C.
The Cisco Unified Contact Center Enterprise solution loses track of the call and reports it as
“transferred out”.
D.
The Cisco Unified Contact Center Enterprise solution does not lose track of the call if the call is
transferred to a monitored or agent extension / device target in the system.