In a Cisco Unified Contact Center Enterprise deployment with two IP IVRs used for queuing, how
does the system avoid sending calls to one of the IP IVRs if it is out of service?
A.
The ICM routing script translation route to VRU node automatically detects the out-of-service
condition and ignores the failed IP IVR.
B.
The ICM routing script translation route to VRU node “consider if” is used to test the Peripheral
Status.
C.
The Cisco Unified Communications Manager CTI ports for the IP IVR would have a “forward on
failure” to redistribute the calls sent by the ICM to the failed ports.
D.
The ICM Send to VRU node “consider if” is used to test the peripheral status.