In the Cisco Unified Contact Center Enterprise 7.0 solution, if a call is offered to two different skill
groups, what is the effect on reporting?
A.
The call statistics will be reported only against the first skill group the call was offered to.
B.
The call statistics will be reported only against the skill group that actually handled the call.
C.
The call statistics will be reported against both skill groups as offered, but only handled by one
(and dequeued for the others).
D.
The call statistics will be reported by call type, not skill group.
Explanation: