In a Cisco Unified Contact Center Enterprise solution, the agent phones are set up with two lines:
DN 2XXX as the first line for ACD calls, and DN 3XXX as the second line for private/personal
calls. How could these phones be configured to provide a backup call routing strategy for the
agents for maintenance/outages of the UCCE system?
A.
Set the Call Forward on Failure for the 2XXX first line to forward the call to the 3XXX second
line on the agent phone.
B.
Set up call forwarding from first line 2XXX range to second line 3XXX.
C.
Create a Cisco Unified Communications Manager hunt group that has the agent phone line in
3XXX range.
D.
Set up call forwarding from second line 3XXX range to first line 2XXX.