Refer to the exhibit.
The Cisco Unified Contact Center Enterprise Outbound Option uses a reservation script to find an
available agent for the outbound contact. Which of the following statements is true about this
personal agent callback script?
A.
If the preferred agent is not available, the outbound contact will hear queue music for 180
seconds while waiting.
B.
If the preferred agent is not logged in, the outbound contact will be cancelled.
C.
If the preferred agent is not logged in and no agents are available in the CM.outbound skill
group, the outbound contact will be cancelled.
D.
If the preferred agent became available after 185 seconds, the outbound contact will still be
routed to the preferred agent if that agent was part of the CM.outbound skill group, regardless if
there were other agents available for longer.