Refer to the exhibit.
The Cisco Unified Contact Center Enterprise Outbound Option uses a reservation script to find an
available agent for the outbound contact. Which of the following statements is true about this
reservation script?
A.
If no agents are available in the skill group, the script will wait 180 seconds before checking
again for an agent to reserve for this outbound contact.
B.
This is not a valid reservation script; there is no queue music being played during the 180-
second wait.
C.
If the skill group is also used for inbound calls, there will be a race condition to reserve the
same agent.
D.
If no agents are logged into the skill group, the outbound contact will be cancelled.