In the Cisco Unified Contact Center Enterprise solution with Cisco Unified IP IVR, the system is
configured to handle calls routed to agents that the agent does not answer. Which two are part of
the configuration? (Choose two.)
A.
Configure a ring-no-answer time in agent desk settings.
B.
Create a Reroute on No Answer CTI route point in Cisco Unified Communications Manager.
C.
Configure a ring-no-answer dialed number in agent desk settings.
D.
Enable Target Requery in the Queue node of the ICM routing script.
E.
Configure a default script/application in the IP IVR to process the call automatically if the agent
doesn’t answer.