Your network contains a System Center 2012 R2 Service Manager deployment.
You plan to create priority-based service level objectives (SLOs) for all work item types. The
priorities will be assigned automatically based on the urgency and the impact of a work item.
You need to identify how to implement the priorities for each work item.
What should you identify? In the table below, identify which work items can be implemented by
using the work item settings or a custom workflow and which work items can be implemented
only by using a custom workflow. Make only one selection in each row.
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Answer: 