You use System Center 2012 R2 Service Manager to manage incident requests.
You need to create a service level objective (SLO).
Which three items should you include in the SLO? Each correct answer presents part of the solution.
A.
an email notification subscription
B.
a queue
C.
a calendar
D.
an incident request template
E.
a metric
F.
an email notification template
Explanation:
Service Level Objectives (SLO) combine the three components together. Queues (which work items) +
calendars (service hours) + metric (what is measured) = Service Level Objective
SCSM 2012: Service Level Management
http://blogs.technet.com/b/servicemanager/archive/2012/01/25/scsm-2012-service-level-management.aspx