You are the desktop administrator for your company. Laura is a user in the company’s accounting department. Laura uses a Windows XP Professional computer. Laura installs a new software application that was listed on her Add or Remove Programs list. Laura reports that the new application now opens whenever she double-clicks any file that has a .doc file name extension. She also reports that 24 new icons appear on the New menu when she right-clicks her desktop. Laura asks you to reconfigure her computer so that Microsoft Word opens when she double-clicks files that have a .doc file name extension. She also wants you to remove the new icons from the New menu. You instruct Laura to uninstall the new application. After she uninstalls the application, she reports that she can no longer open .doc files by double-clicking them. She also reports that the unwanted icons on the New menu are still present. You reinstall the new application, and it continues to open when Laura double-clicks .doc files. You want to restore the .doc file association and to remove the unwanted icons from the New menu on Laura’s computer. You want to accomplish these tasks as quickly as possible. You also want to ensure that none of Laura’s other documents or personal settings are affected. What should you do?
A.
Restore the computer to the restore point that was created when Laura installed the new application.
B.
Restore the System State data to Laura’s computer from a backup tape.
C.
Use the Windows XP Professional CD-ROM to perform an Automated System Recovery (ASR) restore.
D.
Restart the computer by using the last known good configuration.
Explanation:
System Restore is a component of Windows XP Professional that you can use to restore your computer to a previous state, if a problem occurs, without losing your personal data files (such as Microsoft Word documents, browsing history, drawings, favorites, or e-mail). System Restore monitors changes to the system and some application files, and it automatically creates easily identified restore points. These restore points allow you to revert the system to a previous time. They are created daily and at the time of significant system events (such as when an application or driver is installed). You can also create and name your own restore points at any time.
Incorrect Answers:
B: Restoring the system state data will not remove the application or restore file associations.
C: An Automated System Recovery (ASR) restore would be used to repair a computer that won’t boot. It is not used to restore file associations or remove applications.
D: The last known good configuration will return the registry to its state at the time of the last successful logon. This will not restore file associations or remove applications.
Press, Redmond, 2002, Chapter 11, Lesson 2