What should you do to ensure that the storage device continues to function correctly when Tom’s computer is docked?

You are the desktop administrator for your company. Tom is a user in the company’s accounting department. Tom uses a Windows XP Professional portable computer.

Tom reports that when the computer is undocked, it randomly displays the following error message:

“JZXDRV.DLL failed to load.”

You discover that the JZXDRV.dll file is used by the device driver for an external storage device that is connected to Tom’s docking station. Tom reports that the error message does not appear when the computer is docked.You need to ensure that the error does not occur on Tom’s computer.

You also need to ensure that the storage device continues to function correctly when Tom’s computer is docked. What should you do?

A.
Remove the storage device from the hardware profile on Tom’s computer.

B.
Create a local user account for Tom on his computer. Copy the JZXDRV.dll file to the profile folder for Tom’s local user account. Instruct Tom to log on to his computer by using his local user account whenever the computer is undocked.

C.
Copy the computer’s default hardware profile to create a new hardware profile named Undocked. Remove the storage device from the Undocked hardware profile.

D.
Copy the computer’s default hardware profile to create a new hardware profile named Undocked. Disable the storage device in the Undocked hardware profile.
Instruct Tom to start the computer by using the Undocked hardware profile whenever the computer is undocked.

Explanation:
The purpose of hardware profiles is to load different sets of device drivers according to which profile is selected. In this question, we have a docking station with an external storage device attached. Therefore, we want to load the driver for the external storage device when the computer is docked, but not when the computer is undocked. To do this, we can create another hardware profile to be used when the computer is undocked. We can configure the undocked profile to not load the driver by disabling the external storage device in Device Manager.

Incorrect Answers:
A: We need the storage device driver to load when the computer is docked. Therefore, we should not remove the device from the existing hardware profile.
B: There is no need to create another user account. Furthermore, copying the JZXDRV.dll file to the profile folder will not cause the driver to load.
C: This answer is close but not quite correct. We need to instruct Tom to start the computer by using the Undocked hardware profile whenever the computer is undocked.