You are the help desk manager for your company. The company network consists of a single Active Directory domain. All client computers run Windows XP Professional. All help desk technicians are members of the Help Desk Technicians group. They use Remote Assistance to remotely control user sessions to provide online support and training to users. The users currently use Windows Messenger to submit Remote Assistance invitations to the help desk technicians. You want to reduce the time required for help desk technicians to respond to Remote Assistance requests. To accomplish this goal, you want to configure the client computers to allow help desk technicians to establish a Remote Assistance session with a client computer without requiring an invitation from a user.What should you do?
A.
In the Default Domain Policy, set the Remote Assistance – Solicited Remote Assistance policy setting to Disabled.
B.
In the Default Domain Policy, set the Remote Assistance – Offer Remote Assistance policy setting to Enabled and add the Help Desk Technicians group to the Helpers list.
C.
In each computer’s Local Security Policy, grant the Help Desk Technicians group the Allow logon through Terminal Services user right.
D.
In the System properties for each computer, select the Allow users to connect remotely to this computer option, and add the Help Desk Technicians group to the list of allowed users.
Explanation:
Remote Assistance is a technology in Windows XP which enables Windows XP users to help each other over the Internet..The Remote Assistance tool can be configured to enable an expert user to initiate a Remote Assistance session by using the Offer Remote Assistance feature. This feature requires the computer of the expert user as well as the computer of the novice user (that the expert user is going to help) to be members of the same domain, or members of trusted domains.
Incorrect Answers
A: Experts using Offer Remote Assistance will not be able to connect to Novice computer when Solicited Remote Assistance is disabled on the Novice computer.
C: Terminal services is not required for Remote Assistance.
D: The Remote Assistance feature does not require the Allow users to connect remotely to this computer option.
Microsoft Knowledge Base Article – Q301527, HOW TO: Configure a Computer to Receive Remote Assistance Offers in Windows XP
Microsoft Knowledge Base Article – Q300546, Overview of Remote Assistance in Windows XP