You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run either Windows XP Professional or Windows 98.
A Domain.com Marketing user named Amy Walsh uses a client computer named Certkiller -WS271. Certkiller -WS271 runs on Windows 98 and has a Plug and Play digital versatile disc (DVD) drive installed. Amy Walsh makes use of Windows Media Player to view the video footage. Domain.com policy states that all marketing video files must be distributed in a DVD format with the Compact Disc File System (CDFS).
You are then instructed to upgrade Certkiller -WS271 to Windows XP Professional. A day after the upgrade Amy Walsh complains that she is unable to view the video footage. To be able to fulfill work commitments Amy Walshrequires viewing this footage.
What should you do? (Choose all that apply.)
A.
Reinstall Windows Media Player to ensure that the latest version is installed.
B.
Install the latest version of the hardware or software decoder.
C.
Ensure that the DVD drive is on the Certkiller -WS271 Windows XP Professional Hardware Compatibility List (HCL).
D.
Suggest that the Domain.com users make use of the Universal Disk Format (UDF) for the DVDs.
E.
Ensure that the DVD drive is on the Certkiller -WS271 Windows 98 Hardware Compatibility List (HCL).
Explanation:
To ensure that the DVD is operational it must be listed in the Windows XP Professional HCL since Certkiller -WS271 has been upgraded from Windows 98 to Windows XP Professional. You should also further install the latest version of the hardware or software decoder since Windows Media Player is unable to play back content from a DVD if the installed decoder is not Windows XP compatible.
Incorrect Answers:
A: This is unnecessary. When you upgrade Certkiller -WS271 to Windows XP Professional, Setup will upgrade Windows Media Player to version 8.0 automatically.
D: Windows XP Professional does not support multiple versions of UDF. This option is not suitable.
E: You need to ensure that the DVD drive is listed in the Windows XP Hardware Compatibility List (HCL) and not the Windows 98 HCL.
Reference:
Lisa Donald & James Chellis, MCSA/MCSE: Windows XP Professional Study Guide; Third Edition, Sybex Inc., Alameda, 2005, p. 133