You work as a helpdesk technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server.
You have a Windows XP Professional laptop named Certkiller -WS271. You use this laptop to travel to different customers locations to do a service call. With every call you need to write a report, which is company policy. You then received a call from a Domain.com customer named Amy Wilson to see to a problem on her computer. You make use of Certkiller -WS271 in this troubleshooting exercise.
After you have solved the problem you need to write a report. You need to use the mouse that you always take with you when troubleshooting, during the report. You now need to configure the mouse with the least amount of administrative effort.
What should you do?
A.
Use the USB port and plug the mouse into the port.
B.
Install a device driver for the USB mouse.
C.
Switch off Certkiller -WS271, plug in a serial mouse and reboot the computer.
D.
Remove the floppy disk drive from the expansion bay and place a CD-ROM drive in the bay and connect the serial mouse to the computer.
Explanation:
A USB device can be connected to a Windows XP Professional computer with the computer is running. When it is plugged in, the device driver is automatically loaded.
Incorrect Answers:
B: There is no need to install the USB mouse. You have used it already. The scenario states that the computer and the mouse is accompanying you always. You just have to plug in the device and the operating system will automatically load the driver.
C: It is best to use a USB mouse. It can be plugged on the computer and you can get finish the report. With a serial mouse you have to switch off the computer, plug in the mouse and reboot the computer, which will lead to a lot off administrative effort.
D: Using this method will not work. It is senseless to remove the floppy disk drive from the expansion bay and place a CD-ROM drive in the bay and connect the serial mouse to the computer. This will lead to a lot of administrative effort.