You work as a desktop technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server.
Domain.com consists of a Desktop support team which you are part of. A Domain.com customer named Rory Allen has contact you. Rory Allen has just upgraded a Windows 98 client computer named Certkiller -WS271 to Windows XP Professional. However, when he restarts Certkiller -WS271 he notices that the desktop colors do not appear properly. When he opens the Display Properties page on Certkiller -WS271 he discovers that the video adapter is using a 640×480 screen resolution with 16 colors. He also discovers that you cannot change these settings.
Rory Allen needs to change the screen resolution settings on Certkiller -WS271.
What should he do?
A.
Restart Certkiller -WS271. Press F8 to enter the boot menu and select “Last Known Good Configuration” from the boot menu.
B.
On Certkiller -WS271, use Device Manager to roll back the video adapter drivers to the original Windows 98 drivers.
C.
Install the appropriate drivers from the vendor of the video adapter. Then configure the desired screen resolution and number of colors on the Settings tab of the Display Properties page.
D.
Open the Display Properties page on Certkiller -WS271 and increase the dots per inch (DPI) setting by clicking the Advanced button on the Settings tab.
Explanation:
Certkiller -WS271 has a video adapter that is not supported by Windows XP Professional. Therefore the standard VGA driver has been installed.
The standard VGA driver only supports a screen resolution of 640×480 with 16-bit color. Obtaining the appropriate video adapter drivers from the vendor of the video adapter card and installing them will allow you to manually change these screen resolution settings. You can do this on the Settings tab of the Display Properties page.
Incorrect Answers:
A: The Last Known Good Configuration stores the Registry and driver setting that were in place when the computer was last started successfully. However, the computer has booted successfully, therefore the current settings will be stored as the Last Known Good Configuration.
B: The Windows 98 drivers are not compatible with Windows XP Professional. If they were, then original Windows 98 drivers would have been retained during the upgrade to Windows XP Professional.
D: You cannot adjust the dots per inch (DPI) setting. This setting describes the physical characteristic of the monitor.Reference:
Lisa Donald & James Chellis, MCSA/MCSE: Windows XP Professional Study Guide; Third Edition, Sybex Inc., Alameda, 2005, p. 136