You work as a helpdesk technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server.
Domain.com consists of a Research department and a Sales department. The Research department does research on and software where the Sales department sells the applications, software and computers. Domain.com also has a help desk team which helps the customers which has problems with there software or computers that was bought at Domain.com.
A Domain.com customer named Dean Austin has a Windows 98 computer with a Plug and Play DVD installed on it. Dean Austin has a Windows Media Player on the computer to view video files for their company. The video files are distributed on a DVD formatted with the Compact Disc File System.
Dean Austin has acquired a copy of Windows XP Professional and upgrades his operating system to Windows XP Professional with Service Pack 2. After the upgrade, Dean Austin cannot view the video files. You then make sure that the DVD drive is on the Windows XP Professional Hardware Compatibility List.
What should you advice Dean Austin to do?
A.
Let their company’s users use the Universal Disk Format (UDF) for the DVD’s.
B.
Install the latest version for the decoder (hardware and software).
C.
Install the latest version of the Windows Media Player.
D.
Upgrade the DVD drive driver to the latest version.
Explanation:
Dean Austin must get the latest version for the decoder (hardware and software). If he wants the latest drivers, should not book on Windows XP Setup. He should down load or get the latest version from where he bought the video card.
Incorrect answers:
A: There is no need to use the Universal Disk Format. Windows XP Professional does support versions of Universal Disk Format.
C: When you upgrade to Windows XP Professional and with Service Pack 2, the Windows Media Player is then upgraded to version 9.0.
D: The DVD drive is listed in the Windows XP Hardware Compatibility List (HCL). It is not necessary to upgrade it.