You are a desktop support technician for your company. A user reports that his Windows XP Professional portable computer is not able to connect to any network resources and is not able to authenticate to the network’s Active Directory domain. The computer was able to connect yesterday. No other users are reporting a problem today.
You verify that the computer is properly connected to the network and that it can ping its loopback address. You discover that the computer is using the IP address 169.254.131.217 and the subnet mask 255.255.0.0.
You need to ensure that the computer can connect to network resources.
What should you do first?
A.
Ask an administrator to repair the network DHCP server.
B.
Instruct the user to right-click the network connection icon and select Repair from the shortcut menu.
C.
Instruct the user to run the ipconfig /all command from a command prompt window.
D.
Ask an administrator to authorize the network DHCP server in Active Directory.