You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2) and are part of an Active Directory domain.
A remote user has difficulty configuring her computer. She needs you to make the changes on her computer. You can make the changes, but the user is not at the same location as you.
You need to take control of the user??s computer.
Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)
A.
Instruct the user to open Control Panel and double-click System. Instruct the user to click the Remote tab and then select Allow Remote Assistance invitations to be sent from this computer.
B.
Instruct the user to open Help and Support and click Invite a friend to connect to your computer with Remote Assistance.
C.
Instruct the user to send an e-mail message to you that includes the computer’s MAC address and the computer name.
D.
Instruct the user to send an e-mail message to you that includes the user??s network user name and password.
E.
Send the user a request for Remote Assistance.