You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
Domain.com consists of s Marketing department. A Domain.com manager named Rory Allen has upgraded a Windows 2000 Professional computer named Certkiller -WS271 to Windows XP Professional. The CIO then purchased a new Windows XP Professional computer named Certkiller -WS272 with the identical hardware of Certkiller -WS271. You then move the scanner to Certkiller -WS272 which was attached to Certkiller -WS271. He then noticed that Certkiller -WS272 cannot locate a driver for the scanner. He then contacts the vendor that said that a driver is not yet available. The Marketing department needs the scanner to complete urgent work.
What should you tell Rory Allen to do on Certkiller -WS272?
A.
Use an adapter and connect the scanner to a USB 2.0 port.
B.
Install, the Windows 2000 driver for the scanner.
C.
Use the Windows Update and download the Windows XP Professional driver.
D.
Connect the scanner via an IEEE 1394 printer and install the print driver.
Explanation:
You should install the Windows 2000 Professional scanner driver because it worked on that operating system.
Incorrect Answers:
A: You cannot use the USB 2.0 port; it is incompatible with IEEE 1394.
C: The scenario states that the driver is not available yet.
D: A printer driver will not work. You should install the Windows 2000 Professional scanner driver because it worked on that operating system.