You work as a helpdesk technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
The Domain.com network contains a print server named Certkiller -PR06. You attach a Lexmark Laser Jet printer to Certkiller -PR06. However, Domain.com network users complain that the documents printed to Certkiller -PR06 come out garbled. You suspect a device driver problem and download the latest drivers for the printer from the Lexmark web site. You update the drivers for the Lexmark Laser Jet printer and print a test page. The printout appears correctly. However, printouts for other network users still come out garbled.
You need to ensure that all network users can print successfully to Certkiller -PR06.
What should you tell the network users?
A.
Instruct the network users to cancel their print jobs and resubmit them.
B.
Reboot Certkiller -PR06.
C.
Instruct the network users to delete the printer from their client computers and then reconnect to the printer.
D.
On Certkiller -PR06, delete the Lexmark Laser Jet then recreate and share the printer.
Explanation:
When a Windows XP Professional client computer connects to a shared printer for the first time, it downloads and installs the drivers from the print server. However, these drivers were faulty and had been updated. To ensure that the updated drivers are installed on the client computers, the printer needs to be deleted from the client computers. Then when the user connect to the printer again, the updated drivers will be downloaded and installed.
Incorrect Answers:
A: Having users cancel and resubmit their print jobs will not solve the problem as the problematic drivers will still be installed on the client computers.
B: Rebooting the print server will not solve the problem as the problematic drivers will still be installed on the client computers.
D: Deleting the shared printer and then recreating and sharing the printer will not solve the problem as the problematic drivers will still be installed on the client computers.
Reference:Brian Barber, Chad Todd, Norris L. Johnson, Jr., & Robert J. Shimonski, Configuring and Troubleshooting Windows XP Professional, Syngress Publishing, Rockland MA, 2001, p. 662.
Lisa Donald & James Chellis, MCSA/MCSE: Windows XP Professional Study Guide, Third Edition, Sybex, Alameda, 2005, p. 471.