You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
A Domain.com user named Amy Walsh works from home using a portable computer named Certkiller -WS270. Amy Walsh recently requested that several files be made available offline for her. All the offline files are stored on the boot partition of Certkiller -WS270. Amy Walsh reported that she is satisfied with the offline files and has no problem using them, however she noticed the primary partition of Certkiller -WS270 is running out of disk space due to the offline files.
You have received instruction to address Amy Walsh’s concern regarding the space problem that she might encounter if the situation is left to simmer. To this end you instruct Amy Walsh to move the client-side cache associated with the Offline Files to a different drive using the Offline Files Cache Mover utility. Amy Walsh later reports that the cache is moved from the drive but the original cache cannot be deleted and is still being used. You need to configure offline files to start using the new cache enabling the deletion of the original.
What should you instruct Amy Walsh to do?
A.
The boot partition drive should be converted only then can the original cache be deleted.
B.
The boot partition drive should be defragmented only then can the original cache be deleted.
C.
The cache must be reinitialized.
D.
The computer must be rebooted first.
Explanation:
You actually need to enable Amy Walsh to move the cache and, by reinitializing the cache the new cache will be used which will allow Amy Walsh to delete the original cache.
Incorrect Answers:
A: There is no need for the conversion of the drive as both FAT 16 and FAT 32 can support Offline files. This will not enable Amy Walsh to delete the cache.
B: Fragmentation is a result of users installing creating and deleting files. However, defragmenting will have no effect on Amy Walsh’s ability to delete the cache.
D: This option is partly correct, but you need to reboot the Certkiller -WS270 only after the cache is reinitialized. Rebooting alone will not necessarily enable Amy Walsh to delete the cache.
Reference:
Brian Barber, Chad Todd, Norris L. Johnson, Jr., & Robert J. Shimonski, Configuring and Troubleshooting Windows XP Professional, Syngress Publishing, Rockland MA, 2001, pp. 620-622.