You are a desktop support technician for your company. A user uses a printer that is attached locally to his portable Windows XP Professional computer. The printer is connected by a USB cable.
The user reports that the printer is not printing. The user states that he can see four print jobs in the print queue, but that none of them are printing.
You discover that the user recently returned from a business trip and reconnected the printer. The user printed several documents while on the business trip, and those documents are waiting in the print queue.
You need to ensure that the printer functions properly and prints the four waiting print jobs.
What should you do?
A.
Instruct the user to clear the Use printer offline command from the Printer menu in the print queue.
B.
Remotely stop and restart the Print Spooler service on the user’s computer.
C.
Remotely stop and restart the Workstation service on the user’s computer.
D.
Instruct the user to run the net stop spooler command from a command prompt window.