You are a desktop support technician for your company. A user uses a printer that is attached locally to his computer. The user reports that the printer is not working. When the user opens the print queue, none of the previous print jobs are listed.
You verify that the printer is properly connected and that the appropriate printer drivers are installed.
You need to ensure that the printer works properly.
What should you do?
A.
Instruct the user to press F5 on his keyboard.
B.
Instruct the user to clear the Use printer offline command on the Printer menu in the print queue.
C.
Remotely start the Print Spooler service on the user’s computer.
D.
Remotely start the Workstation service on the user’s computer.