You work as a help desk support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run either Windows XP Professional.
You replace the video adapter card on a client computer named Certkiller -WS271. When you restart Certkiller -WS271, the New Hardware Wizard detects the new video adapter and installs the default drivers for the video adapter. However, you discover that you cannot change the screen resolution from 640×800 to a higher resolution.
You obtain the latest drivers for the video adapter card from the vendor’s Web site and install it on Certkiller -WS271. However, when you restart the computer, the monitor displays a black screen and does not display the log on dialog box.
You need to remove the video adapter divers on Certkiller -WS271 as quick as possible. What should you do?
A.
Restart Certkiller -WS271. Press F8 to enter the boot menu and select “Last Known Good Configuration” from the boot menu.
B.
Restart Certkiller -WS271. Press F8 to enter the boot menu and select “Safe Mode” from the boot menu. Then roll back the video adapter drivers in Device Manager.
C.
Restart Certkiller -WS271. Press F8 to enter the boot menu and select “Recovery Console” from the boot menu. Then restore the Registry.
D.
Restart Certkiller -WS271. Press F8 to enter the boot menu and select “VGA Mode” from the boot menu.
Explanation:
The Last Known Good Configuration stores the Registry and driver setting that were in place when the computer was last started successfully. Selecting this option will allow you to revert back to the last successful configuration and will allow the computer to restart successfully.
Incorrect Answers:
B: You can roll back the video adapter drivers by entering Safe Mode. This will allow you to revert back to the default video adapter drivers that were installed earlier. This will take longer than just selecting the Last Known Good Configuration as you would need to restart the computer again.
C: You can use the Recovery Console to restore the Registry. However, we have a driver problem here and not a Registry problem.
D: By default, VGA Mode is not enabled in Windows XP Professional. You need to enable VGA Mode first before you can select it.
Reference:
Lisa Donald & James Chellis, MCSA/MCSE: Windows XP Professional Study Guide; Third Edition, Sybex Inc., Alameda, 2005, p. 35-136