You are a desktop support technician for your company. The company is upgrading all client computers from Windows 98 to Windows XP Professional. The only applications currently installed on the client computers are Microsoft Office 2000 and antivirus software.
A user named Maria reports that when she attempts to upgrade her computer to Windows XP Professional, the installation process stops responding at the Preparing Installation phase. You confirm that her computer meets the minimum hardware requirements for Windows XP Professional.
You need to ensure that Maria can upgrade her computer to Windows XP Professional.
What should you instruct Maria to do?
A.
Run the Upgrade Advisor and then restart the installation of Windows XP Professional.
B.
Upgrade her computer to Windows XP Home Edition first, and then upgrade to Windows XP Professional.
C.
Uninstall Microsoft Office 2000 from her computer and then restart the installation of Windows XP Professional.
D.
Uninstall the antivirus software from her computer and then restart the installation of Windows XP Professional.