You are a desktop support technician for your company. All client computers run Windows XP Professional and are joined to an Active Directory domain.
A user reports that after returning from lunch he is not able to log on to his computer. When he attempts to log on, he receives the following error message: “The system could not log you on. Make sure your User name and domain are correct, then type your password again. Letters in passwords must be typed using the correct case.”
The user confirms that he is using the same user name and password that he used when he logged on successfully in the morning and was able to access resources on the network. You reset the user’s
password. When he attempts to log on by using the new password, he receives the same error message. You confirm that other users are able to log on to their computers and that the CAPS LOCK key is not enabled on the user’s keyboard.
You need to ensure that the user can log on to his computer by using his user credentials.
What should you instruct the user to do before logging on to his computer?
A.
Restart his computer in Safe Mode.
B.
Restart his computer in Safe Mode with Networking.
C.
Select the domain name of the company from the Log on to field.
D.
Clear the Log on using dial-up connection check box.