You are a desktop support technician for your company. A user has a printer attached locally to her Windows XP Professional client computer.
The user reports that the printer is not working properly. When she prints a one-page Word document, the printer produces several pages, each with one line of random characters. The user states that the printer is new, and that she installed a printer driver from the manufacturer’s Web site.
You need to ensure that the user’s printer works properly.
What should you do?
A.
Instruct the user to install the Windows XP-compatible printer driver that was supplied with the printer.
B.
Instruct the user to modify the printer’s properties in Windows so that the print mode is set to Raw.
C.
Remotely stop and restart the Print Spooler service on the user’s computer.
D.
Remotely use System Restore on the user’s computer to roll back to a System Restore point prior to the printer driver installation.